Frequently Asked Questions
Everything you need to know about shopping with Aje.
What is your return policy for online orders?
We offer returns on full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition, unworn, and with all tags attached.
How long does domestic and international shipping take?
Domestic express shipping typically takes 1-3 business days. International orders are shipped via DHL Express and usually arrive within 3-7 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer size guides for your garments?
Yes, each product page features a detailed size guide. Our pieces are designed with unique silhouettes, so we recommend checking the specific measurements for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I cancel or modify my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee cancellations or modifications once an order is confirmed. Please contact our Customer Care team immediately for assistance.